Privacy Policy

Last updated: 8 November 2026

Who we are

DH FIX-UP LTD is a home-improvement business registered in England and Wales under company number 17542856. Our registered office is 76 Hedley Rise, Luton LU2 8UR. Contact us about privacy matters at info@dhfixupltd.com.

What information we collect

When you contact us by the website form, email, telephone or WhatsApp, we may receive your name, email address, telephone number, postcode or town and the project details you choose to share. Please avoid including sensitive personal information in an initial website enquiry.

How we use it and our lawful basis

We use this information to respond to your enquiry, discuss the proposed work, provide or prepare quotations and manage any resulting services. Where needed to take steps before entering a contract, our lawful basis is steps at your request before a contract. We may also rely on our legitimate interests in responding to enquiries and managing communications, or on legal obligations for records we must retain.

We do not use website enquiry details for unsolicited marketing without an appropriate legal basis.

Who may process your information

Our website is hosted by IONOS. Website enquiries are addressed to our business mailbox at info@dhfixupltd.com. Our hosting and email service providers may process information to deliver their services. If we need to share project details with relevant contractors or suppliers, we will do so only where needed and tell you as appropriate.

How long we keep it

We retain enquiry information while needed to respond, follow up and manage any agreed work, then review it for deletion when it is no longer required. Information related to a contract or our legal and accounting obligations may need to be retained for longer. Contact us if you would like more information about retention relevant to your enquiry.

Security

We use reasonable technical and organisational measures to protect information. No method of electronic communication is completely risk-free. Our hosting provider may keep technical logs for website operation, security and troubleshooting.

Cookies and external links

This initial website does not deliberately set non-essential analytics or marketing cookies. The contact section displays an illustrated map placeholder made with website styling, not Google map imagery. The interactive Google satellite map is not loaded automatically: it is requested only when you select the map button. After that, Google may receive your IP address, browser information and use cookies according to its own policies. We also link to Google Maps, Google reviews, MyBuilder reviews and WhatsApp; these external services may process data when you choose to open them. We use Cloudflare Turnstile to detect automated contact-form submissions; this may send technical information (such as IP address and device/browser signals) to Cloudflare when the form is used. If we introduce analytics or other optional technologies, we will review consent requirements and update this notice as appropriate.

Your rights

Depending on the circumstances, you may ask to access, correct or delete information about you, object to certain uses, or request that processing is restricted. Contact us at info@dhfixupltd.com. You can also raise a concern with the Information Commissioner's Office (ICO).

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